OmniPipelines

Service

AI Receptionist & Chat

AI agents that pick up every inbound call, reply across SMS, webchat, Instagram, Facebook and WhatsApp, qualify leads on-brand and book appointments — 24/7, so you stop losing after-hours enquiries.

What's included

Voice AI receptionist with call transfers + booking
Conversation AI for SMS, webchat, IG, FB, WhatsApp
Prompt engineering + knowledge base
Guardrails, escalation + human hand-off
Monthly tuning + reporting

Best for

High call-volume businesses
After-hours coverage
Multi-location service brands

How we deliver

  1. 1. Audit — 30-min diagnostic; we understand your funnel, tools and follow-up gaps.
  2. 2. Blueprint — Written scope, price, timeline and milestone list within 48 hours.
  3. 3. Build — Weekly demos in Loom, live Slack, milestone-based invoicing.
  4. 4. Launch — Team training, SOP video, KPI dashboard, we stand by for 14 days.
  5. 5. Optimise — Optional monthly retainer for reporting and iteration.

Frequently asked

How do you scope the work?+

We hold a 30-minute audit call, then send a written blueprint with fixed price, timeline, deliverables and named milestones within 48 hours. If it isn't right, no charge, no chase.

Do we own everything you build?+

Yes. Every sub-account, snapshot, workflow, funnel and asset lives in your own CRM account. You keep the login, the data and the IP. There is zero lock-in.

Do you work in our currency and timezone?+

Yes. We quote and invoice in AUD, USD, CAD and NZD, book meetings in your timezone, and localise every SMS / email flow for your region's spam and consent laws.